Drone does not respond to pitch and roll stick

In Mission Planner my drone responds accurately to increase or decrease of the trim for both sticks. However when the actual sticks are moved up and down nothing changes. The only thing that does work is the throttle which shows up how it is suppose to when it is moved up and down. Basically the right stick, the pitch and roll stick does not work but the trim still works so the reciever is working fine. I have looked at factory reset but people said to do it only if you have to. Is there anything else I can do to fix this?

I also got same problem