Taranis X9D+ 2019 booting problem

Hello everyone!
I have a new Taranis X9D+ 2019 has an issue, it is not working when I press the button to turn it on. I have already tried to update the firmware in DFU mode, and I disconnected the RTC battery for more than 30 seconds and nothing happened!
By the way, I have another working Taranis X9D+ 2019, I tried the same version of firmware, but I have no result and I do not know where the issue is.