So far I only post technical questions on here. Recently I had a really bad experience I like to share. I purchased a parachute for testing from this company on alibaba website.
Once the product arrives, I asked for technical information in regards to installing the parachute. This person Jimmy Chen, doesn’t seems to know any technical information. I asked simple question like how the wires are connected etc. Not only he doesn’t know, he refused to ask the technical person to explain the product. https://www.linkedin.com/in/jimmy-chan-531815102?trk=org-employees
In the end I asked why are you wasting my time, that’s when he started spewing vulgarities.
Anyway long story short. I found that his company is JUST A SMALL RETAIL STORE. The original manufacturer is another company which I already found and gotten the technical info from. (Since I am not trying to sell this product, if you are keen just pm I will share)
Don’t believe everything you on alibaba. Some of these companies are fake/scam. Especially becareful of buying any UAV products from this company.
Scammer or not I wouldn’t buy expensive equipment from a small Chinese retailer (unless they are authorized retailer) as you won’t have any consumer protection nor assistance.
What @LupusTheCanine said and neither would I expect any tech support from such a retailer. I don’t buy stuff on Alibaba very often but when I do it’s with the expectation of figuring a problem out on my own. Last thing I bought was a radio transceiver board that was extremely challenging to install w/o a full hot air re-work station. When it didn’t work I didn’t bother to contact some anonymous Chines supplier and ask him why… This was already baked-in to the decision to buy the board from an Alibaba retailer in the 1st place.