Pixhawk 2.1 Hardware problem

Hello there,

We have had some issues with the Pixhawk 2.1 hardware.

One of our customers was operating an aircraft and after landing, the aircraft flipped over. Now, we would normally attribute this to pilot error, however, upon our inspection, we found the the autopilot appears to be dead. There is only a solid red light upon boot up.

There is no power at all while powering via USB and it is not recognizable from the PC. Additionally, the SD card is unreadable. We double checked all the ancillary hardware and everything appears normal. Power is correct and there is no other damage found.

Does anyone have any idea what could cause this?

Thanks in advance!