Servers by jDrones

Cannot connect to APM planner 2.0

I am using APM planner 2.0.26 with windows 10, and cannot connect them together when I want to install firmware it displays the error " No valid device found, check to be sure your apm 2.5+ or pixhawk/px4 is plugged in, and drivers are installed"
I think the problem might be with connectivity with my usb cable, because when I connect it, I hear no sound from windows.

Servers by jDrones