Servers by jDrones

Admin help requests

This is topic to hold public admin requests like having problems to reset password and so on.

Hello, I’m unable to receive the reset password . I have tried it several times but it doesn’t arrive.

My email is could you please help ?


Hi Fernando,

Did you check your SPAM folder? As request might be there. I have sent a new to you so please check and you can respond to this topic later.

Hello Jpkh,

Thanks for looking to my issue. I was unable to reply on the topic you created. It seems to be read only. I have checked spam folder and I’m pretty sure it is not the issue. Since it is a corporate email and the security level is pretty high, it could have something to do with it. I can send you an email from this address, so you can answer me and prove my identity. I would really want to keep using my former id instead of creating a new one.

Also, if you could check your smtp relay log and send me ( trought pm ) I can check with our vendor what could be wrong. Many thanks, Fernando

Servers by jDrones