Several Issues w/ IRIS Out of the Box

I just received the IRIS I ordered back on 19-Feb. It took just over 3 weeks to arrive and I was beyond excited to open up the package. Unfortunately, my excited was quickly fizzled when I took a closer look at what was in the box. I will upload pictures here either tonight or tomorrow, but basically here’s what I found:

  • Gimbal was missing (and yes, I paid for it and it was listed on the packing slip);
  • 3 screws were missing on the IRIS’ plastic housing; I found two loose in the box but the third is gone;
  • Antenna is extremely loose on the IRIS (will have to open up housing to tighten it, but that should be easy since the screws were pretty much all missing);
  • Radio had broken plastic bouncing around inside;
  • Radio decals are peeled up/not flush.

This will be my first drone, so I was already a bit anxious about getting this thing airborne but now I’m having serious doubts. I did call 3DRobotics earlier this afternoon to report the problem; they said they were going to overnight the gimbal and missing screw, and within a couple of hours I received a shipping confirmation number. While I must give them props for the quick response, all of this could have been avoided and this experience has spoiled some of my excitement.

Sorry to hear about your troubles with your Iris. I hate to sound like I am passing the buck but this is really a tech support forum and you should be talking with customer support at

I’m going to close comments on this topic.