Log download error

my quad lost power whille in auto tune mode , using a cube orange FC , I want to download dataflash logs to get help with that issue but getting the following error when i connect to quad to download logs, Any ideas of what the problem is

Getting list of log files…
Error:System.TimeoutException: Timeout on read - GetLogEntry
at MissionPlanner.MAVLinkInterface.d__257.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MissionPlanner.Utilities.Extensions.<>c__DisplayClass1_01.<<AwaitSync>b__0>d.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at MissionPlanner.Utilities.Extensions.AwaitSync[T](Task1 infunc)
at MissionPlanner.MAVLinkInterface.GetLogList()
at MissionPlanner.Log.LogDownloadMavLink.b__12_0()

Thanks tony