Look, my rub comes from the way the communication (or lack thereof) has been handled. I know someone on this board quite well who bought one of these items from a US distributor and it was like pulling teeth to get updates. He purchased the standard kit around Christmas and has yet to take delivery of it. Trying to get an update on status didn't come when he asked the distributor; only status came via an email blast when it became apparent a second delay was upcoming. To that distributor's credit, however, said distributor offered free shipping to offset the inconvenience.
Not everyone frequents this forum, or Facebook for that matter. I know the person I'm referring to rarely visits Facebook. Not all of us are on it I'm just saying it would be nice to get updates via an email list if something is going on.
Whether it's between manufacturer and distributor, distributor and customer, there needs to be maybe a better effort and not taking foregranted that EVERYONE is using Facebook or this forum.
Just my opinion on the matter after watching the frustration this has all caused. Especially when you've paid for something nearly three months ago that hasn't been delivered.